Refund policy
At Maillots Market, we take pride in offering authentic jerseys that have been checked and described as accurately as possible. If an item is nevertheless unsuitable, you have 14 days after receiving your order to request a return.
Return conditions
To be accepted, the jersey must be returned in the same condition as when you received it:
- not worn after receipt;
- not washed after receipt;
- without any new damage after receipt;
- without any smell of perfume, perspiration or detergent;
- with the tags attached if it was sold with tags;
- in its original packaging or suitable alternative packaging.
Returns for an unsuitable size or a change of mind are accepted within 14 days after receipt, including for second-hand jerseys with a disclosed defect, provided the jersey is returned in the condition received. Jerseys showing new signs of use after receipt cannot be accepted.
Non-returnable items
Certain items cannot be returned, including:
- jerseys personalised or printed on request;
- items worn, washed or damaged after receipt;
- items returned after the deadline.
As each jersey is checked and photographed before dispatch, its condition at dispatch can be compared in the event of a dispute.
How to request a return
To request a return, contact us within 14 days after receipt at:
maillotsmarket@gmail.com
Please include:
- your name;
- your order number;
- the jersey concerned;
- the reason for the return;
- a few photos of the item if necessary.
Once your request has been approved, we will explain how to return the item.
Return shipping costs
Return shipping costs are the customer's responsibility, except in the event of an error on our part or a defect not mentioned in the product description.
We recommend tracked shipping, as Maillots Market cannot be held responsible for a parcel lost or damaged during its return.
Refunds
Once the jersey has been received and checked, we will confirm whether the return has been accepted or refused.
If the return is accepted, we will issue a refund using the payment method used for the order within a maximum of 10 days after receiving and checking the jersey. The time it takes for the refund to appear in your account may then vary depending on your bank or payment provider.
Original shipping costs are not refunded, except in the event of an error on our part.
Defective item or order error
If you receive an incorrect item or one with a defect that was not stated in the description, contact us promptly at:
maillotsmarket@gmail.com
We will find a suitable solution: an exchange, a refund or another arrangement depending on the situation.
Contact
For any questions about a return or refund, write to:
maillotsmarket@gmail.com
Maillots Market
Wear history with passion